BRISTOL HYPNOTHERAPY CLINIC

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Violent and Aggressive Patients Course For GP Practices

Violent and aggressive patients is a short 90 minute course for GP surgeries and practices. This includes all those who work in the GP environment, nurses, reception staff and anyone who comes into contact with patients in the South West of England.


GP Practice Managers are aware of providing a safe working environment for their staff.


Parts of the Course Content :-


What causes aggressive behaviour?

Body language.

Movements to signal aggression.

Facial signs

Attack signs

Invasion

Approach

Touching

Gestures

Mock attacks

Creating a friendly, sociable atmosphere

Staff behaviour

Vigilance

Patient service techniques

Recognise triggers

Responding appropriately

Don’t be a victim

Use distraction techniques

Latest law on self-defence (CPS)

Aggression Incident Form example (if required)


All the above and more is included within this presentation. Learn techniques to diffuse situations before they escalate, creating safety for staff.

Bristol Hypnotherapy Clinic  in residence at the

Greenway Community Practice, Greystoke Ave, Southmead, Bristol BS10 6AF

Tel: 0117-968-6886,    Mobile: 07811-373703,

International 44117-968-6886    USA Cell phone 248.252.7301